Shipping & Returns
Shipping Information
Where We Ship
Lab X Peptides currently ships within Canada only.
Orders placed outside of Canada will not be processed.
Orders placed outside of Canada will not be processed.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Time
Shipping times vary depending on your location, but most Canadian orders arrive within 2–5
business days after dispatch.
Please note that delivery times may be affected by carrier delays, holidays, or weather conditions.
business days after dispatch.
Please note that delivery times may be affected by carrier delays, holidays, or weather conditions.
Shipping Confirmation & Tracking
Once your order ships, tracking details will be provided via email.
If you do not receive tracking information within a reasonable timeframe, please contact our support team.
If you do not receive tracking information within a reasonable timeframe, please contact our support team.
Returns, Replacements & Refunds
Replacement-First Policy
Due to the nature of our products, all sales are considered final.
However, we are committed to ensuring that every order arrives correctly and in good condition. If there is an issue with your order, we prioritize replacement packages where appropriate.
However, we are committed to ensuring that every order arrives correctly and in good condition. If there is an issue with your order, we prioritize replacement packages where appropriate.
Eligible Replacement Scenarios
You may qualify for a replacement if:
- Your order arrives damaged
- You received the incorrect product
- An item is missing from your shipment
To be eligible, you must contact us within 48 hours of delivery and provide:
- Your order number
- A brief description of the issue
- Clear photos showing the problem (if applicable)
Refunds
We do not offer standard refunds.
We do not offer standard refunds.Refunds may be considered on a case-by-case basis only, under exceptional circumstances and at our sole discretion.
Approved refunds, if any, will be processed back to the original payment method where possible.
Non-Returnable Items
All products sold by Lab X Peptides are non-returnable due to compliance and quality control standards.
Important Notes
- Lab X Peptides is not responsible for delays caused by shipping carriers once an order has been dispatched.
- Incorrect shipping information provided at checkout may result in delays or failed delivery.
- Replacement or refund requests submitted outside the stated timeframe may not be approved.
Need Help?
If you have questions about shipping, replacements, or order issues, please visit
our Contact Us page and our support team will be happy to assist.
our Contact Us page and our support team will be happy to assist.