Refund Policy
Refund & Return Policy
At Lab X Peptides, we take product quality and order accuracy seriously. Due to the nature of research compounds, our refund policy is designed to protect product integrity and customer safety.
Please review the details below before placing an order.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- You received the wrong product
- Your order arrived damaged
- Your order was lost in transit
- Your order was never delivered
All refund requests must be submitted within 7 days of delivery.
Non-Refundable Items
We cannot accept returns or issue refunds for:
- Opened or used products
- Products with broken vial seals
- Products stored incorrectly after delivery
- Orders placed incorrectly by the customer
- Change-of-mind purchases
Because our products are for laboratory research use only, we cannot resell returned compounds.
Damaged or Incorrect Orders
- Contact us within 48 hours of delivery
- Include your order number
- Attach clear photos of the product and packaging
We will review your request and issue either:
- A replacement shipment, or
- A full refund to the original payment method
Lost Packages
- Contact us within 3 days of the delivery notice
- We will open an investigation with the carrier
If the carrier confirms the package was lost, we will replace or refund the order.
Refund Processing Time
- 3–5 business days for review
- Additional 5–10 business days depending on your bank
Refunds are issued to the original payment method.
Shipping Fees
- The error was caused by Lab X Peptides
- The package was confirmed lost by the carrier
Contact for Refund Requests
- Order number
- Full name
- Description of the issue
- Photos (if applicable)
Contact Information
If you have questions about these terms, contact:
support@labxpeptides.ca